Here are the practical points owners usually want to understand before choosing an online ordering provider.
Practical features designed for real food businesses, without forcing your team into an enterprise POS system.
The starting Hotna Ordering package charges 0% restaurant percentage commission on food sales. A monthly subscription, online-payment processing costs and a separate customer Service fee on online card orders still apply.
Yes. Restaurants can use their own domain or a Hotna-hosted address, with the necessary domain setup and verification.
The operating model uses an Android order receiver and a compatible 80mm Bluetooth ESC/POS printer. Check your specific hardware before relying on compatibility.
No conventional free trial is included in the current launch package. Prospective restaurants can review the product and request a demonstration.
On online card orders the customer Service fee is £0.49 up to £14.99, £0.99 from £15 to £29.99, £1.49 from £30 to £49.99 and £1.99 from £50 upwards, based on gross food subtotal before discounts and excluding delivery.
Yes. Configure collection and delivery separately, including service availability and delivery eligibility. Customers select the method they need before checkout.
Hotna supports scheduled collection and delivery as well as ASAP ordering, subject to your configured opening hours, preparation lead time and scheduling horizon.
The Android order receiver handles incoming orders, while the connected printer produces kitchen tickets on supported 80mm ESC/POS hardware. Hardware compatibility must be checked before use.
No. Hotna Ordering focuses on branded direct online ordering and restaurant order operations. It does not claim the inventory, accounting, staff scheduling or enterprise POS functions of a full EPOS suite.
Yes, by rebuilding and verifying your menu, services, payment setup and ordering links in Hotna. Automatic GloriaFood account, menu and customer-data import is not currently supported. See our dedicated GloriaFood migration guide.
Start with one straightforward monthly package and add Counter Ticket only if you need it.
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